Privacy and Protection of Personal Information policy
Effective August 1, 2019
At Medic A.S. Solutions Inc. (“Medic Solutions”), respect for your privacy is a priority. Medic Solutions has adopted this privacy and protection of personal information policy in order to provide clarity and information on the ways in which we collect, use, communicate, store and handle users’ personal information in any manner as part of the conduct of our activities, including delivery of our products and services (the “Services”), including our website (the “Site”).
By accessing or using our Services or the Site, you consent to the collection, use, communication and handling of your personal information by the Company in accordance with the present policy (the “Policy”).
First, what constitutes personal information?
Personal information is any information about a physical person that could make it possible to identify them, regardless of the medium on which the information is located.
Medic Solutions is committed to complying with the present Policy and with applicable law, and to implementing adequate measures and controls to secure and protect the personal information in its possession.
Limited collection and use: Medic Solutions only collects the personal information it requires in order to deliver its Services in
relation to the subject of the file, and within the limits prescribed by law, in particular:
• To allow the persons concerned to use the Services, including claims processing;
• To respond to questions, comments and other requests for information;
• For the purpose of administering and managing insurance policies linked to the user;
• To comply with legal obligations.
The quantity and type of information gathered are restricted to that which is necessary for the purposes determined, and stated either explicitly or implicitly at the time of collection. We may collect relevant information in order to process insurance claims and to administer group insurance plans linked to the contracts for which we are responsible.
Medic Solutions uses the personal information it collects solely for the stated purpose of the collection or as otherwise permitted by law.
Consent and promise of transparency: Medic Solutions only collects, uses and communicates personal information with the consent of the person(s) concerned, except when authorized or required by law.
This consent may be granted in writing, orally, electronically or via an authorized representative. It may also be implicit.
Communication and disclosure: Medic Solutions does not share personal information with third parties, except as required to fulfil the purpose of the collection, and with the individual’s consent or as required or authorized by law. The Company restricts disclosure and access to personal information to those persons who require access for the stated purposes. Within Medic Solutions, access to personal information is restricted to those employees who require the information to perform their duties. In addition, Medic Solutions will not disclose personal information to third parties except for the purposes explicitly or implicitly indicated in the present Policy, or at the moment of collection, with your express consent or otherwise when required or authorized by law.
In particular, the Company may share personal information with its trusted partners or vendors acting as subcontractors for the delivery of the Services and for performance of Medic Solutions’ contractual obligations.
Retention: Personal information is retained only for as long as required to fulfill the purpose of collection and in compliance with the
rules established by the Autorité des marchés financiers. As per Medic Solutions’ internal procedures, personal information is destroyed, erased or anonymized once it has served its stated purpose. During the destruction process, we ensure that no third party has access to the information.
Accuracy and the right to access and make corrections: Our personal information collection processes are aimed at ensuring that personal information is accurate, complete and up-to-date at the time of its use. Medic Solutions can give the individual concerned access to the entirety of the personal information recorded in their file, in compliance with the provisions of the law. In such cases, it is possible to make a written request to have corrections made.
Security: Medic Solutions aims to protect personal information in its possession by implementing physical, administrative and electronic security measures, which are subject to regular review. We also use contractual and other measures to ensure that third parties implement a comparable level of protection for the personal information that they handle.
Changes: Medic Solutions reserves the right to modify this Policy. If the Company changes the present Policy, all changes will be brought to the attention of Site users before they take effect, through a notice on the Site or by any other means. The effective date of the current version of the Policy is indicated at the beginning of the Policy.
Transparency, information and complaints: All information related to procedures for the protection of personal information is available on request.
Medic Solutions responds to all requests for information, as well as complaints filed, concerning this Policy and the security measures it uses to protect personal information.
We are here for you
If you would like to learn more about our Privacy and Protection of Personal Information Policy, or have questions about it, please contact us.
– Email: please use the form below
– Telephone: 514-360-1111
– Email: 3542 Concorde Blvd. East, suite 107, Laval, Quebec, H7E 4W1