Group Travel Insurance

We would like to inform you that Royal & Sun Alliance Insurance Company of Canada (RSA), will transfer all its travel insurance business to The Manufacturers Life Insurance Company (Manulife) effective January 1st , 2023. Therefore, in the event of an emergency outside the province of residence, please now refer to the telephone numbers listed on your new e-card available on your participant portal:

  • From Canada and the United States (Toll Free):
    1 833 685 27900
  • From anywhere else in the world (Collect):
    +519 735-9448

We'll keep you posted !

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Member Access Notice

You are about to enter a client portal provided by one of our supplier, Solutions Segic Inc. (“Segic”). By providing your personal information or your beneficiaries or dependents’ personal information on that platform, you expressly consent that this personal information will be disclosed to or will end up on servers managed by Segic.

You understand that Medic Solutions does not control Segic, which is a partner of Medic Solutions. Segic has its own privacy and personal information protection policies, which we recommend you consult here.

Furthermore, you understand that your personal information or your beneficiaries or dependents’ personal information that you may provide on the portal provided by Segic may contain what is considered “sensitive” personal information, namely information of a medical, biometric or otherwise intimate nature, entailing a high level of reasonable expectation of privacy.

The personal information that is transferred to Medic Solutions, in any way whatsoever, is governed by our Privacy Policy, available here.

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Administrator Access Notice

You are about to enter a client portal provided by one of our supplier, Solutions Segic Inc. (“Segic”).

By accessing this portal, you could have access to personal information concerning members of the plan you administer, their beneficiaries or their dependents, potentially including what is considered to be “sensitive” personal information, namely information of a medical, biometric or otherwise intimate nature, entailing a high level of reasonable expectation of privacy. In this regard, you acknowledge that you must at all times process this information in accordance with the Act respecting the protection of personal information in the private sector (Québec) and in such way as to preserve its strictest confidentiality.

You acknowledge that you cannot, in any case, transfer this personal information to anyone without the express consent of the persons concerned and of Medic Solutions and that you can access it only for the purpose of your functions as an insurance plan administrator.

Furthermore, by accessing this administrator portal, you acknowledge being bound by and having to comply with the provisions of Medic Solutions’ Privacy Policy, available here, with the necessary adaptations

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Terms of Use

Terms of Use

1. General Conditions

This website (www.medicsolutions.ca) (the “Site”) is operated by Médic A.S. Solutions Inc., a corporation governed by the Business Corporations Act (Québec), having its head office at 107-3542 de la Concorde Est Boulevard, Laval (Québec) H7E 4W1 (“Medic Solutions”). For the purpose of these Terms of Use, the word « Site » also include any application for smartphones, pads and other digital devices, that is operated by Medic Solutions.

 

The use of the Site is governed by the terms and conditions set out below, which constitutes a contract between the user of this Site (the “User”) and Medic Solutions. By accessing this Site, you acknowledge having read and understood the rules set out below, to which you are legally bound.

 

 

2. Unsolicited Emails and Other Mass Mailings

Please do not use the information on this Site, including the email addresses shown here, to send, distribute, or facilitate the transmission of unsolicited emails or other mass mailings to Medic Solutions, its directors, its employees or its partners.

 

 

3. Intellectual Property

You acknowledge that this Site and its content are protected by Québec and Canadian laws on intellectual property, including, without limitations, the Copyright Act and the Trademarks Act. All the trademarks of Medic Solutions, our business names, the domain name “medicsolutions.ca”, as well as our logo, and all items accessible on the Site, including texts, images, designs, icons, sounds, code, applications, etc., are protected by these laws and are our exclusive property and any non-authorized use is forbidden. Any attempt to access the source code of this Site is also forbidden.

 

You undertake not to, directly or indirectly, violate, create confusion with or contest the validity of intellectual property owned, controlled, registered or used under license by Medic Solutions.

 

 

4. License

Medic Solutions grants a limited license to the Users of this Site. This Site may only be used for personal, educational and non-commercial purposes. You are not authorized to copy, modify, reproduce in multiple copies, publish, transmit or distribute the contents of this website in whole or in part, or to sell its contents without the written consent of a duly authorized representative of Medic Solutions. You may view, consult, display, print, store in memory and download the Site’s contents, provided that you do not remove the copyright mentions contained therein and that you indicate the source of such contents. Any other use is strictly prohibited.

 

 

5. Responsibility of the User

The User is entirely responsible for his use of the information and contents of the Site.

 

Any use of the Site by the User of which the direct or indirect consequence is to cause a prejudice to Medic Solutions is subject to compensation to Medic Solutions.

 

The User who wants to use the client portal provided by Solutions Segic Inc. (“Segic”) (a supplier of Medic Solutions), or any other aspect of the Site, must provide accurate information where he is concerned and can create only one account.

 

The User is responsible for the risks pertaining to the use of his connexion identifier and his password. He shall not, in any event, share his password, give access to his account to other persons or transfer his account to someone else. Medic Solutions waives any liability with respect to the disclosure of the User’s password.

 

 

6. Responsibility of Medic Solutions

Medic Solutions does not guarantee an uninterrupted access to the Site, the client portal provided by Segic and the contents of the links offered on the Site.

 

Any malfunction of the server or network of Medic Solutions or its suppliers cannot entail the liability of Medic Solutions. Likewise, Medic Solutions is not liable for an interruption, programmed or not, of the access to the Site, by example in case of a breakdown, for maintenance purposes or for any force majeure event and shall not be held liable of any damage whatsoever resulting from the unavailability of the Site.

 

Medic Solutions is not in any way liable for the eventual transmission of a computer virus, a worm or any program of an invasive or destructive nature, in any manner whatsoever, or of a risk of interception of personal information by third parties on the Site. The exploration of the Site or the downloading of images or files from the Site or the Applications are entirely at the User’s risks.

 

The liability of Medic Solutions cannot be entailed in case of force majeure, acts of god or any unforeseeable or insurmountable event.

 

The User releases Medic Solutions of any responsibility which may arise from the use of inaccurate information provided on the Site.

 

Medic Solutions undertakes to implement all necessary means to guarantee the security or confidentiality of the data contained on the Site. However, Medic Solutions does not guarantee a total security.

 

Medic Solutions does not guarantee the reliability of its sources, even though the information communicated on the Site or the Applications is deemed reliable.

 

The opinions and comments published by Users on the Site reflect solely the opinions of their authors, and Medic Solutions cannot be held liable for them.

 

The Site may contain links to third-party website or applications (such as, by example, the client portal provided by Segic). These external websites are not exploited by Medic Solutions and Medic Solutions assumes no responsibility for the content, data policies or practices of these websites or applications. Consequently, Medic Solutions recommends to the User to consult the data policies and general terms of use of these websites and applications.

 

 

7. Applicable Laws and Jurisdiction

This Site and these Terms of Use are governed by and construed and interpreted according to the laws of the Province of Québec (Canada) and the Canadian federal laws applicable therein.

 

You hereby expressly attorn to the Courts of the judicial district of Montreal, Province of Québec (Canada), which shall have exclusive jurisdiction with respect to any proceeding arising or in connection, in any way, with this Site, its use or any matter in connection with the protection of your personal information.

 

 

8. French and English Versions

In case of conflict between the French and English versions of these Terms of Use, the French version shall prevail.

 

 

9. Modification of these Terms of Use

We may modify the content of this Site without notice. These Terms of Use may be modified, without notice, from time to time in the future. We thus encourage you to examine it each time you visit this Site, specially to be informed of the terms and conditions to which your are bound while using this Site.

 

These Terms of Use has last been updated in June 2023.

 

For any additional information with respect to this Site, please contact us at the following address: m.fraser@medicsolutions.ca

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